By Ashley Winters

The people that work at your operation are the very lifeblood of your business – without them, there would be no business. Your staff make or break your ability to make a profit, grow, and scale into the future, which means spending some time ensuring your staff stay is definitely worth it in the end.

So what exactly can you do to make sure the people that you manage don’t leave?

Recognize Their Efforts

One of the first things to go in a business that scales in size is recognition from higher up managers and executives to the staff that exists below them. Sure, this kind of recognition can be easier in a four-to-five person-operation. But when 50, 100, or 200 people are called into question, it can be left to the wayside.

Human beings need positive feedback. We are social creatures biologically, which means we are impacted by our peers, community, and family. We value what people say about us, whether it’s positive or negative. That’s why hanging around negative people, day after day, can make you negative – and in fact – actually be detrimental to your health.

Recognition, therefore, goes a long way. Taking the time to appreciate each individual staffer and give credit where credit is due will make them feel the following things:

  • Appreciated for Their Efforts: These people come into work, day after day, or log onto their laptops every morning for you or your company. Although they are obviously doing it, in part, to make a living, they are also giving part of their lives and their time to you. Therefore, a simple thanks for their efforts and dedication to the business will make them feel appreciated.
  • Encouraged to Go Above and Beyond: We all know we’re much more likely to help a friend that is nice and supportive to us than the friend who is mean and spreads false rumors. If you make a staffer feel appreciated, they will be much more likely to go above and beyond for you.
  • Individually Valued: We like to all feel like individuals. Therefore, singling out individuals and recognizing them for their efforts as an isolated entity will mean much more than one big staff-wide email with anonymity woven in. No matter how big you grow, individuals always deserve recognition for their value.

Prioritize Your People: The Staff Retention Tactic

If your company is scaling at a speedy rate, create a structure that makes it easy for managers to check in with the people they manage. Don’t overload managers with 100 people so it’s impossible for them to individually recognize everyone. Host quarterly check-ins with people – introduce yourself and learn more about them. Treat them like people. 

At the end of the day, the answer to staff management is making a commitment to treat everyone with kindness and respect. Recognize the sacrifices being made.

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