By Thong Yeei Lork

This topic covers the ways and means to reach out to TSheets support system. It can be frustrating to find the right mode of support all while debugging the system simultaneously. Be it a known issue or a concern of your own business, we’ve broken down each and every method of support for you to have a stress-free troubleshooting experience.

What is TSheets?

TSheets is an all-in-one time tracking and scheduling solution. Now rebranded as Quickbooks Times, it complements Quickbooks invoicing and cloud accounting function into a seamless business solution to track time, streamline invoicing and simplify paying workers with complete accuracy. 

How to reach out to Tsheets?

1. Call

Directly hopping on a call with their customer service representative saves you loads of idle time. Try this option if you have an issue to fix between:

Mon – Fri, 5am – 6pm PST and;

Sat, 7am – 4 pm PST

  • US: +1 (888) 836-2720
  • AU: +1 (800) 989-143
  • UK: +44 (808) 164-0610

2. Live chats 

TSheets offer flexibility, immediacy, and human touch through live chats. Look for a blue “Live Chat” button on the right dashboard, or search for this button at the bottom left of your company’s QuickBooks Time dashboard.

3. Community discussions

Need a quick rundown on the basics of getting started? Try searching existing product help articles. If you’re in luck, there might be the right solution you’re looking for. Otherwise, click the Help icon on your bottom left dashboard and select “Post a Question” to ask your support question in the community.

4. QuickBooks help articles

To those who seek a good article to upskill – try Quickbooks Resource Centre. This safehaven stores all sorts of free articles to get you started! Here are the disciplines they cover:

5. Videos

TSheets do acknowledge the limitation of text-only materials. Thus why, TSheets’ YouTube account features dozens of engaging videos to get you familiar around the dashboard. 

6. Training & Webinars

From integration startup to admin masterclass, TSheets offer frequent training videos and webinars designed to help you set up and use your TSheets account effectively. Register as a learner and gain tips and tricks for better comprehension of the system.

7. In-Software Help

TSheet desktop and mobile apps have built-in help menus on your dashboard. Access the help center, the community forum, and live chat from within the TSheets dashboard.

How long does it take for Tsheets to respond?

As attested by Capterra 2021, TSheets does not take long to respond to customer queries. Customer support team is comprised entirely of real people – so you’re unlikely to be served by a bot which makes their execution of follow-ups and follow throughs instant and cohesive. 

In summary:

Here are the list of ways to to ask for TSheets Support

  1. Call – US: +1 (888) 836-2720
  2. Live Chats
  3. Community Discussions 
  4. QuickBooks Help Article
  5. Videos
  6. Training and Webinars
  7. In-Software Help

Looking for a more affordable and excellent support alternative to TSheets? Click here to check out Jibble.

Cover Photo sourced from Sabri Tuzcu on Unsplash

Jibble is a free time and attendance tracking software with 10,000s of users around the globe. Check it out here!

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